dewi12 Casino & Sportsbook Data Care

This page describes what we collect when you use dewi12 and how we keep that data protected. Our privacy practices reflect the standards required by Indonesian data protection law and international best practices for online gaming operators.

We understand that trust is earned through transparency. We collect only the information necessary to operate our platform, verify your identity, process your payments, and comply with legal obligations. We do not sell your personal data to third parties, and we do not use it for marketing without your consent.

Your rights regarding your data are outlined below, along with explanations of how we handle cookies, third-party processors, and cross-border data transfers. If you have questions about our privacy practices, contact our support team via the channels listed at the end of this page.

What Data We Collect on dewi12

We collect information when you create an account, deposit funds, place bets, participate in games, and interact with our platform. Here is what we gather:

• Identity information: Legal name, date of birth, email address, phone number, and government-issued identity document (KTP, passport, or driver licence). We require this to verify your identity and comply with know-your-customer (KYC) regulations.
• Address information: Residential address and proof of address (utility bill or bank statement). We use this to verify your location and detect fraud.
• Payment details: Banking information and payment method identifiers (e.g., the last four digits of your card or e-wallet reference). We do not store full credit card numbers; payment processors handle that encryption.
• Transaction history: Records of all deposits, withdrawals, bets, game play, and settlements. We retain this to honour your account history, settle disputes, and comply with financial reporting regulations.
• Device and browsing data: IP address, device type, browser type, and usage patterns. We collect this to detect fraud, enforce security policies, and understand platform performance.
• Communications: Emails and chat logs when you contact our support team. We retain these to resolve your issues and improve our service.

How We Use Your Data

We use your information for the following purposes:

• Account verification: We verify your identity to prevent underage access, fraud, and money laundering. This is a legal requirement.
• Payment processing: We share relevant payment details with our payment processors (e-wallet operators, banks, and card networks) to settle your deposits and withdrawals.
• Regulatory compliance: We report suspicious activity to anti-money-laundering (AML) authorities if required by law. We retain transaction records for seven years to comply with financial regulations.
• Fraud prevention: We analyse your activity to detect and prevent fraudulent use, multiple accounts, bonus abuse, and other policy violations.
• Customer support: We use your information to respond to your inquiries, resolve disputes, and recover your account if you lose access.
• Platform improvement: We analyse aggregated, anonymized data to understand how players use dewi12 and improve our offerings.

Third-Party Data Processors

We work with trusted partners to deliver our services. These processors may access your data:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet networks, and banks (mobile banking, local payment, online payment, e-wallet) process your deposits and withdrawals. They receive only the information necessary to complete transactions.
• Cloud hosting providers: Our servers may be located outside Indonesia. These providers store our database and backups under strict data-protection agreements.
• Live-dealer studios: Third-party gaming studios operate our live blackjack, roulette, and baccarat tables. They record sessions for fairness verification; recordings are encrypted and retained for dispute resolution.
• Compliance and identity-verification services: We may use third-party KYC services to verify your identity documents. These services use your data only for verification and do not store it beyond the verification window.
• Support platforms: Our helpdesk software and live-chat tools may store your support tickets and communications.

All third-party processors sign data-protection agreements obligating them to keep your data secure and confidential.

Your Rights Regarding Your Data

Under Indonesian data protection law and similar regulations in supported jurisdictions, you have the following rights:

• Right to access: You can request a copy of all personal data we hold about you. We will provide it in a structured, readable format within thirty days.
• Right to correction: You can request that we correct inaccurate or incomplete information (e.g., your address or contact details). You can update some information directly in your account settings.
• Right to deletion: You can request deletion of your data, subject to legal retention periods. We must retain transaction records for seven years for regulatory purposes, but we can delete non-essential data.
• Right to data portability: You can request your data in a machine-readable format (e.g., CSV) so you can transfer it to another service.
• Right to object: You can object to certain uses of your data (such as profiling for fraud detection), though some uses are necessary to operate dewi12.
• Right to withdraw consent: For data uses that depend on your consent (such as promotional emails), you can withdraw consent at any time.

To exercise any of these rights, contact our data-protection team via the support channels listed on our About Us page. We will respond within thirty days. If you are in Jakarta, Surabaya, Bandung, or Medan, responses may be provided in Indonesian or English, at your preference.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on dewi12. Here is what we use:

• Session cookies: These keep you logged in while you use the platform. They expire when you close your browser.
• Persistent cookies: These remember your preferences (such as language or theme) across sessions. You can delete them anytime by clearing your browser cookies.
• Analytics cookies: We use third-party analytics tools to understand how players use our platform. These are anonymized; they do not identify you personally.
• Fraud-prevention cookies: We use these to detect suspicious activity and prevent abuse.

Most browsers allow you to disable cookies or receive a warning before a cookie is set. However, disabling cookies may limit your ability to use some dewi12 features.

How Long We Keep Your Data

We retain your data as long as your account is active, plus additional periods required by law:

• Active account data: While your account is open, we retain all information necessary to operate it.
• Transaction records: We retain deposits, withdrawals, bets, and game records for seven years to comply with financial regulations and resolve disputes.
• Identity documents: We retain copies of your KTP, address proof, and selfie for as long as your account is active, plus three years after closure (to defend against potential disputes).
• Support communications: We retain support tickets and chat logs for two years after your final interaction.
• Deleted accounts: If you close your account, we anonymize your non-essential data within thirty days but retain financial records as noted above.

Data Transfers Outside Indonesia

Our cloud servers and some third-party processors may store your data outside Indonesia. By using dewi12, you consent to your data being transferred to and processed in other jurisdictions. We ensure that such transfers comply with Indonesian law and include appropriate safeguards (such as Standard Contractual Clauses in data-processing agreements).

Jurisdiction and Governing Privacy Law

This privacy policy is governed by Indonesian data protection law and the laws of the jurisdiction in which dewi12 is licensed. If laws differ, we comply with the stricter standard. Our services are available only in jurisdictions where local law permits online gaming.

If you believe we have violated your privacy rights, you can lodge a complaint with us or with the relevant data-protection authority in your jurisdiction.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or want to report a privacy concern, contact our data-protection team. You will find contact details on our About Us page. You can also reach us via our FAQ page or through the live-chat option on dewi12.

We aim to respond to all privacy requests and complaints within thirty days. This privacy policy was last updated in 2026. We will notify you of material changes via email or in-app notification.